A Human Resource Professional with more than 30 years of solid experience in organization design and human capital strategy management, and operations. Known to have turnaround HR process efficiency and effectiveness: increasing HR service satisfaction by double-digit rates; establishing robust HR system and processes; developing strong organization design; and implementing positive employee engagement and development practices that protect companies from labour exposures. Has built a career across a wide array of industries, including FMCG, Semicon and Industrial Chemical Manufacturing, Retail, Transportation and Logistics, Management Consulting, and BPO (voice, non-voice, and shared services).

She has been in the BPO/Shared Services industry for over 20 years. She has managed and migrated processes not just locally but across countries like Australia, China, India, Malaysia, and Costa Rica. Aside from her undergraduate and master’s degrees from De La Salle University, Manila, she underwent a certificate program in Innovation Acceleration in the Tuck School of Business Administration of Dartmouth College in Hanover, New Hampshire, USA. She was certified in 2012 by the Human Resource Certification Institute, headquartered in Alexandria, Virginia, USA, as a Senior Professional in Human Resources – International. The,n in 2015, the Society for Human Resource Management, also headquartered in Alexandria, Virginia, USA, certified her as a Senior Certified Professional. She is an active member of the Shared Services and Outsourcing Network, a New York City-based global community of professionals from the shared services and outsourcing industry.